Frequently asked questions

How much does a website cost?

Every website is different in scope so it is impossible to give fixed prices that cover every scenario! We base our quotes on the time we will devote to your project and we establish this after discussing your particular needs.

How do I choose a web developer?

For many clients the task of choosing a website developer is hard. A good place to start when assessing web developers is with their portfolio of work—both the way it looks and the way it works—and by asking them about their training, qualifications and experience rather than comparing only by price.

Why should I choose Webmistress to build my website?

We are passionate about producing quality work and the people who will work on your site are highly trained and exceptionally skilled in their disciplines. We have been working with web standards for over eight years and are still one of only a handful of standards aware website design firms. We feel strongly about providing high levels of usability and accessibility in our sites. We love what we do and hope our work is evidence of this.

Who will I work with on this project?

Your project team will comprise of a visual designer and website developer and can also include a range of other professionals such as content writers and photographers.

Can I update my website myself once it has been built?

Our sites are built to the highest quality standards in terms of code, accessibility and cross browser display so we do not recommend our customers update the raw website code themselves. In order for the website's quality to be maintained we perform updates for clients at an hourly rate (most updates don't take long).

We do offer a CMS (content management system) solution that allows you to easily and quickly update and edit your web pages as well as the files, images and links within your website. This is an option for clients who wish to make regular updates to their website content themselves whilst maintaining the quality of the website.

What happens after my website has been built?

We have an ongoing relationship with our clients. We are exceptionally interested in keeping your website looking great and being relevant to your audience and are available to assist with content updates and new feature developments as necessary.

What is hosting and do I have to buy it?

'Hosting' refers to the set of services related to having your website delivered over the internet. These services include disk space, databases, bandwidth, email addresses and DNS hosting on a computer known as a 'server'. We provide hosting through our fully managed, high speed server in Sydney and will provide you with exactly the services you need. Alternatively, if you needed to host your website elsewhere, we can still build a site for you.

Can I have a website just like this website I have found?

We can definitely design one for you just as attractive! However, we don't ever create the same design for two sites. We give every client a quality design tailored just for them. However, if there are aspects of other sites that you like, let us know so we get a clear picture of what you are after.

How long will it take to build my website?

The website development process generally takes 4–8 weeks, but this may be shorter for very straightforward sites or longer for larger or more complex sites. We will provide you with an estimate of the project length and our availability with your quotation. We will confirm the start date and schedule once our quotation has been accepted. You will get to review and approve the work at both the concept design and implementation stages.

Can you update my existing site?

Most people come to us for a complete website design, but we do have a few clients where we maintain existing websites not created by us. We are happy to maintain your existing website provided the website code meets some minimum quality standards. Contact us for more information.

Do you do work for non-profit organisations?

Yes, we do work for charities, non-profit organisations and other good causes. We believe that it is especially important that these organisations have quality, accessible websites. Contact us for more information.

What are your payment terms?

The payment schedule for your project will include an initial deposit and staged payments based on the size and length of the job.

All invoices will be issued electronically in PDF format. Payment terms are strictly 14 days from the date of invoice. Webmistress accepts payment by credit card, internet banking, cheque and money order. Late fees are charged for overdue payments.

Please note that Webmistress does not provide credit arrangements, however we do offer payment via credit card for your convenience.