Privacy policy

We value your privacy as much as our own and are committed to keeping personal and business information safe. We actively promote privacy and security by design, and ethical privacy practices in all aspects of our work.

Our values and approach to privacy

We champion ethical privacy practices and passionately believe in creating work that respects people’s privacy.

We consciously design work around the principles of:

  • privacy by design
  • security by design
  • data minimisation

Our approach is not the ‘norm’ in this industry. We do not agree with widespread practices found on other websites including tracking behaviour or setting unnecessary cookies without consent. We do not agree with the publication of long and complex policies.

Information we collect when you visit this website

This website is hosted in Melbourne, Australia. When you visit our website a basic server log is created, which includes your IP address, date and time, type of web browser, and pages accessed. We explicitly do not log the previous site visited (known as ‘HTTP referer’, which is tracked by most other sites). Server logs are a standard part of any web server’s operation and are necessary to ensure the reliability and security of our infrastructure. Logs are protected securely and are deleted automatically within one month.

This website does not use any cookies by default. A single single session cookie is set if you choose to use our style switcher to view the site in ‘dark mode’.

This website does not use analytics, advertising, third-party social media buttons, or any other mechanism designed to track your behaviour.

This website includes many links to external websites, primarily in our portfolio of work; each is responsible for providing their own privacy statement.

Your connection to our website, webmistress.com.au, is protected using Secure Sockets Layer (SSL). You can confirm this by checking for the presence of “https” and the padlock symbol in your browser’s address bar.

Information we collect when we work together

Any information you provide to us through the course of our work with you will only be used for the the purpose for which you provide it. We collect your business name, contact details, and keep records of work related communications, as well as the invoices we send you and the payments you make. We do not require or collect your bank account or credit card information.

We will add your email address to our client mailing list, stored in Campaign Monitor, which is used to send out infrequent news, updates, and notifications to our clients. We do not track your email newsletter activity (normally tracked by most other newsletters).

Some projects may involve handling limited personal data of your customers when setting up systems for you. We only handle your customers’ personal data if necessary for the project, and we treat it confidentially. We will never disclose such data to any third parties. We actively minimise our access to personal data, and remove our access to confidential data wherever possible, once our access is no longer needed.

We actively promote best practices such as privacy by design, security by design, and data minimisation in our work, and encourage all clients to publish a privacy statement on their website. Please note that, while we will meet obligations as agreed with individual clients of Webmistress, the responsibility for the privacy policy of an individual client is with that client.

Who’s responsible for your information

Rebecca Skeers, the owner of Webmistress, is responsible for the storage of your information. You can contact Rebecca by email at hello@webmistress.com.au or by phone on 03 6231 9351 if you have any concerns about the information we store.

Who has access to your information

Only people directly involved with your project will have access to personal or business information associated with the project. This may include other suppliers, such as graphic designers or photographers, who are involved with your project.

How we store and secure your information

In every aspect of our work, we implement multiple practices to ensure the protection of personal information, and go to great lengths to ensure security of data and hardware.

Where personal information is stored in an online or third-party service, we follow best practices for password management to secure those accounts. The computers we use are all protected by maximum available security measures.

Any paper copies containing personal or business information are shredded once no longer needed.

Complaints

If you have any complaints about the ways in which we handle information, or to correct information we hold, please contact us by email at hello@webmistress.com.au, by phone on 03 6231 9351, or by post to GPO Box 1764, Hobart TAS 7001, Australia.

Changes to this policy

Our commitment to excellence and our authentic, ethical approach will never be altered, however, we reserve the right to adjust this policy to provide clarity or to cover changes in web technology or other aspects of our work.